REFUND & RETURN POLICY

Last updated: October 30, 2026

At NoradavoShop, we want you to be satisfied with your purchase. We offer a 30-day return policy for eligible products, subject to the conditions outlined below.

Nothing in this policy limits any consumer rights available under applicable law.

1. 30-DAY RETURN WINDOW

Customers may request a return within 30 days of delivery.

To qualify for a standard return, items must be:

• Unused and, where applicable, uninstalled.

• In their original condition.

• Returned with all original accessories, manuals, components, and protective packaging.

• Complete if purchased as part of a kit, bundle, or set.

To initiate a return, please contact:

Email: noradavoshop@gmail.com

Include your order number, the item you wish to return, and the reason for your request.

Please wait for our return instructions before sending any products back.

2. RETURN SHIPPING

Return shipping costs depend on the reason for the return.

NoradavoShop covers reasonable return shipping costs when:

• The wrong product was delivered.

• The product arrived damaged or defective.

• The item is materially different from its description.

Customers are responsible for return shipping costs when:

• They change their mind.

• They order the wrong model, size, specification, configuration, or variation.

• They no longer want the product for reasons unrelated to a defect or an error by NoradavoShop.

We do not charge any restocking fees.

3. REFUNDS

Once we receive your returned product, our team will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refund Processing Time:

Customers can expect to receive approved refunds within 10 calendar days after refund approval.

Original shipping charges may be refunded when the return results from an error by NoradavoShop, a defective item, or a product materially different from its listing.

For change-of-mind returns, original shipping charges are generally non-refundable unless required by applicable law.

4. NON-RETURNABLE ITEMS

The following items are generally not eligible for standard returns:

• Products that have been used, operated, fueled, assembled, installed, or materially altered after delivery.

• Products showing signs of wear, misuse, damage, or improper installation.

• Personalized, modified, special-order, or customized products.

• Items returned outside the 30-day return period without prior authorization.

• Products damaged after delivery due to customer misuse or inadequate return packaging.

• Products purchased from another retailer.

These exclusions do not affect customers' rights when products arrive damaged, defective, incorrect, or materially different from their descriptions.

5. INSTALLED, ASSEMBLED, OR USED EQUIPMENT

For safety and product-condition reasons, equipment that has been installed, assembled, fueled, operated, or used may not normally qualify for a standard change-of-mind return.

This may include, where applicable:

• Outdoor power equipment.

• Generators.

• Lawn and garden equipment.

• Power tools and workshop equipment.

• HVAC equipment and related components.

• Refrigeration or heating equipment.

• Large outdoor structures or equipment that has been assembled or installed.

Unused and uninstalled products remain eligible for returns within the standard 30-day return period, subject to the conditions of this policy.

If a product arrives damaged, defective, incorrect, or materially different from its description, customers should contact our support team.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an incorrect, damaged, or defective product, please contact us at:

noradavoshop@gmail.com

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where appropriate.

Once the issue has been reviewed and confirmed, we may offer a replacement, refund, or another appropriate resolution.

NoradavoShop will cover reasonable return shipping costs when the return is required because of our error or a defective product.

7. ITEMS DIFFERENT FROM THEIR DESCRIPTION

If a product is materially different from the information, photographs, model details, dimensions, features, or specifications displayed on our website, please contact our customer support team.

We will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.

8. EXCHANGES

We do not currently offer direct exchanges.

If you would like a different model, size, specification, configuration, or product variation, you may:

1. Return the original eligible product within 30 days of delivery.

2. Request a refund.

3. Place a new order for your preferred product.

9. ORDER CANCELLATIONS

If your order has not yet shipped, please contact us as soon as possible.

We will make reasonable efforts to cancel the order and issue a refund.

Once an order has shipped, it must normally be handled through our standard return process.

10. RETURN PACKAGING

Customers should package returned items securely to prevent damage during transportation.

Whenever possible, use the original product packaging or equivalent protective materials.

For larger equipment, tools, outdoor products, or items shipped with multiple components, all original parts, accessories, manuals, and packaging should be included with the return.

11. CONTACT INFORMATION

NoradavoShop
4728 Grand Avenue
Orlando, Florida 32801
United States

Email: noradavoshop@gmail.com
Phone: (407) 555-0139

For questions regarding returns, refunds, damaged items, or order cancellations, please contact our customer support team.

We are committed to handling return and refund requests fairly, transparently, and in accordance with applicable consumer protection laws.